Refund Policy

Last updated: 9/30/2025

Relation Suite Refund Policy

Overview

At Relation Suite, we strive to provide high-quality business document management software. This Refund Policy outlines our refund procedures for paid subscriptions.

Refund Eligibility

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with Relation Suite within the first 14 days of your subscription, you can request a full refund.

  • The 14-day period begins from the date of your initial payment
  • You must contact our support team before the 14-day period expires
  • Refunds will be processed within 5-7 business days
  • All data associated with your account will be permanently deleted

Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions that have been active for more than 14 days
  • Partial refunds for unused portions of billing cycles
  • Refunds requested after account suspension due to policy violations
  • Free tier usage or promotional credits

Refund Process

To request a refund:

  1. Contact our support team at [email protected]
  2. Include your account email, subscription details, and reason for refund
  3. Our team will review your request within 2 business days
  4. If approved, the refund will be processed to your original payment method
  5. You will receive a confirmation email once the refund is processed

Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

What happens when you cancel:

  • You retain access to paid features until the end of your billing period
  • Your data remains accessible until account deletion
  • No refunds are provided for partial billing periods
  • You can reactivate your subscription at any time

Special Circumstances

In exceptional cases, we may consider refunds outside our standard policy:

  • Service outages lasting more than 24 hours
  • Critical functionality not working as advertised
  • Account security breaches caused by our systems
  • Legal requirements or regulatory changes

These cases are reviewed individually and are not guaranteed.

Payment Processing

Refunds are processed through our payment partner, Paddle. Processing times vary by payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 1-3 business days
  • Bank Transfers: 5-10 business days

Please note that your bank or payment provider may have additional processing time.

Contact Information

If you have any questions about our refund policy or need to request a refund, please contact our support team:

Email: [email protected]

Subject: Refund Request - [Your Account Email]

Response Time: Within 2 business days

Policy Updates

We may update this refund policy from time to time. Changes will be communicated via email or through our platform notifications. Continued use of Relation Suite after policy changes constitutes acceptance of the new terms.

Legal Notice

This refund policy is governed by the laws applicable to your subscription agreement. For EU customers, you may also be entitled to rights under consumer protection laws in your jurisdiction. Please refer to our Terms & Conditions for more information.